Shipping & Returns

Where we deliver

We currently deliver throughout Lebanon, with delivery to the wider Middle East coming soon. Follow us on Instagram (@sabraouifurniture) for new regions as they open.

How long delivery takes

Most orders arrive within about 15 working days of order confirmation. Customised and made-to-order pieces take 15–20 working days. We coordinate the exact delivery date with you directly once your order is confirmed.

Delivery cost

Delivery cost depends on your address, so our team confirms it with you on WhatsApp when you place your order.

Assembly

Every piece arrives fully assembled and ready to use — there is nothing for you to put together.

Returning a stock item

Stock items can be returned in their original condition with all original packaging. Message us on WhatsApp and we’ll arrange a pickup at no cost to you. Rather than a fixed deadline, just contact our sales team when you’d like to return a stock item and we’ll coordinate it with you directly.

Made-to-order & customised pieces

Made-to-order and customised pieces can’t be returned unless they arrive defective or damaged in shipping. Because each one is produced specifically for you, we confirm your finish, fabric and colour choices — and let you preview them in 3D — before production begins.

If your order arrives damaged

If a piece is damaged in transit, report it within 48 hours of delivery with photos and we’ll handle it as a carrier-damage claim.

Refunds

Once we’ve inspected a returned item, refunds are issued to your original or preferred payment method.

What the warranty covers

Every piece carries a warranty on its structural integrity against defects in materials or workmanship under normal household use.

• Structural frames — sofa frames, solid-wood frames and metal frames — are covered for 5 years.
• Upholstery (cushions, fabric and stitching), engineered-wood frames and moving mechanisms (recliners, beds, drawer slides) are covered for 2 years.

What the warranty doesn’t cover

The warranty doesn’t cover normal wear and tear, deliberate damage, or commercial use.

Making a warranty claim

Message our team on WhatsApp with your order number and photos. We assess claims within five business days and resolve eligible ones by repair, replacement or refund.