Frequently Asked Questions

Sabraoui Furniture is a Lebanese furniture house established in 1970 — a third-generation family business making well-made sofas, dining, bedroom and storage pieces designed to last. We pair real craftsmanship with a modern, tech-driven buying experience: browse and preview pieces online, or visit our showroom to see and feel the materials. Our aim is simple — high-quality furniture without a high premium.

We’re based in Lebanon, with our showroom in Tyre. We focus on quality materials and construction — every piece is built from 100% natural solid wood with high-quality fabrics chosen to last.

Browse the catalogue online (or visit our showroom) and place your order. We confirm it with you by phone within one business day, take a 50% deposit to begin, and your piece goes into production. We then coordinate a delivery date with you directly.

You pay a 50% deposit through Whish Money to confirm your order, and the remaining 50% on delivery — by cash or Whish Money.

No. A 50% deposit confirms your order, and the remaining 50% is paid on delivery.

All catalogue prices are in US dollars and include VAT where applicable. A quoted price is valid for 30 days unless your order confirmation states otherwise.

We currently deliver throughout Lebanon, and we’re expanding across the Middle East soon. Follow us on Instagram (@sabraouifurniture) for the latest on new regions.

Most orders are delivered within about 15 working days of confirmation. For customised pieces, allow 15–20 working days. We coordinate the exact delivery date with you directly.

Delivery cost depends on your address, so our team confirms it with you on WhatsApp when you order.

No — all our pieces arrive fully assembled and ready to use.

Stock items can be returned in their original condition with all packaging — just message us on WhatsApp and we’ll arrange a pickup at no cost to you. Made-to-order and customised pieces can’t be returned except for defects or shipping damage, which is why we confirm your finish and fabric choices before production begins.

Rather than a fixed deadline, just contact our sales team on WhatsApp when you’d like to return a stock item and we’ll coordinate it with you directly. The piece needs to be in its original condition with all packaging, and we arrange and cover the pickup.

If a piece is damaged in transit, report it within 48 hours of delivery with photos and we’ll handle it as a carrier-damage claim. Once we’ve inspected a returned item, refunds are issued to your original or preferred payment method.

Yes. Every piece carries a warranty on its structural integrity against defects in materials or workmanship under normal household use. Structural frames — sofa frames, solid-wood frames and metal frames — are covered for 5 years, while upholstery (cushions, fabric and stitching), engineered-wood frames and moving mechanisms (recliners, beds, drawer slides) are covered for 2 years. It doesn’t cover normal wear and tear, deliberate damage, or commercial use.

Message our team on WhatsApp with your order number and photos. We assess claims within five business days and resolve eligible ones by repair, replacement or refund.

Many of our pieces can be customised — choose the finish and colour and preview the result in 3D right on the product page before you order.

Just message us on WhatsApp with what you’re looking for. We can often source it for you as a custom request; these take 15–20 working days.

Yes. For sizes that aren’t in the catalogue or fully custom designs, contact us on WhatsApp or visit the showroom and our team will help.

Customised pieces are typically ready in 15–20 working days.

All our products are built from 100% natural solid wood, with high-quality fabrics chosen to last over time. We focus on materials and construction rather than chasing trends.

We build with quality you can’t always see — solid-wood frames and durable, well-made upholstery — and we follow up after your purchase to make sure you’re happy. You can read exactly what to look for in our sofa buying guide.

Vacuum weekly, blot spills immediately rather than rubbing, and keep direct sunlight off lighter fabrics. Our full step-by-step guide covers each fabric type.

Dust and wipe it regularly, clean it with a pH-neutral leather cleaner, and condition it once or twice a year so it stays supple. See our leather care guide for the full routine.

Use coasters and trivets, wipe up water quickly, and keep it out of direct heat and sun. Our wooden-table care guide explains how to handle marks and finishes.

Yes — our showroom is in Tyre, Lebanon, open 9 am to 5 pm Monday to Saturday and closed on Sundays. Come see and feel the materials in person.

Message or call us on WhatsApp at +9613740287, or reach us on Instagram @sabraouifurniture. Our website and AI assistant are available 24/7; our team replies on business days, and more complex questions may take one to two business days.

Yes — we welcome designer, B2B and project partnerships. Contact us on WhatsApp for catalogue access and contract pricing.